Customer Service Win, Seasonal Avi Fail

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My beloved dryer was making a noise. I had been ignoring it for a while but I realized I needed to go ahead and follow up on this while there was still a warranty in place. Things went remarkably well when I called to schedule my appointment for service.I even tweeted about it. Sadly the first repair was a bust. The technician didn’t want to be there. He wasn’t able to fix it. (And I tweeted about that, too.)


Today was take two. Lowes was amazing when it came to finding another company to come out. Samsung was amazing when it came to following up with me. The technician was amazing and got to work right away. My dryer was fixed within 15 minutes.

It only made sense to report back that today was a success. (Too many people complain and forget to balance it out with praise!) And within minutes I had heard back from both Lowes and Samsung.

data-in-reply-to=”255350066519355392″ @lilac_the_bunny Amy, we are glad that everything has been taken care of. Thank you for giving us this update.
— Lowes Customer Care (@LowesCares) October 8, 2012

@lilac_the_bunny That’s wonderful Amy, so glad to hear it! Please let us know if you need any future assistance. =) ^Sabrina
— Samsung Support (@SamsungSupport) October 8, 2012

Of course the awesomeness of this all is diminished by the fact that I’m tweeting as a zombie. Luckily no one seemed to take me any less seriously. Thank you Lowes and Samsung for helping me get things working agian. Now if you’ll excuse me I have some laundry to do!

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